This policy explains how Alchemy Supplies Pty Ltd (ABN 95 699 854 012) (“we”, “us”) collects, uses and protects your personal information when you use alchemysupplies.com.au.
What we collect
- Your name, email address, phone number and delivery address when you place an order or create an account.
- Your order history.
- Messages you send us.
- Basic technical information, such as your browser type and pages visited, through cookies needed to run the store (for example, to keep items in your cart).
We don’t see or store your full card details. Payments are handled by our payment provider, which processes them under its own privacy policy and security standards.
How we use it
- To process, ship and support your orders.
- To reply to your questions.
- To send you emails about your order.
- To meet our legal obligations, such as tax record-keeping.
We’ll only send you marketing emails if you’ve asked to receive them, and you can unsubscribe at any time.
Who we share it with
We share your information only with the services we need to run the store: our payment provider, delivery carriers, and our website and email hosting provider. We don’t sell your personal information.
How we store it
Your information is stored on our hosting provider’s secure servers. Some of the services we use may store data outside Australia. We keep order records for as long as we’re required to for tax and accounting purposes.
Your choices
You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete your account. Email support@alchemysupplies.com.au.
Complaints
If you have a concern about how we’ve handled your information, email support@alchemysupplies.com.au and we’ll respond. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated: October 2026