Shipping
We ship within Australia only. All prices are in Australian dollars and include GST.
- Standard shipping: $12.95 per order.
- Bulky items (such as stills, large vessels and some kits) add $20.00 to shipping. Bulky items are marked on their product page.
- Free shipping on orders of $150 or more.
Once your order ships we’ll email you the tracking details. Delivery times depend on your location and the carrier.
If your parcel hasn’t arrived within a reasonable time, or tracking hasn’t updated for several days, email support@alchemysupplies.com.au with your order number.
Returns and refunds
Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If something arrives damaged, faulty or not as described, email support@alchemysupplies.com.au with your order number and photos. We’ll arrange a replacement or refund, and we’ll cover the return postage.
How to start a return
- Email support@alchemysupplies.com.au with your order number, the item and what went wrong.
- We’ll reply with the return address and any instructions.
- Refunds go back to your original payment method once the return has been processed.